Thank you for shopping with Ellie Coastal! We want you to be satisfied with your purchase of our Camping Gear, Fishing Gear, and Hiking Gear. This Return and Refund Policy explains when and how you can return items and request refunds.
1. Returns Eligibility
We accept returns if:
- You received a damaged, defective, or incorrect item.
- You notify us within 7 days from the date of delivery.
- The item is unused, unworn, and in its original packaging with all tags, labels, and accessories included.
2. Non-Returnable Items
The following items cannot be returned:
- Products damaged after delivery due to misuse or negligence
- Clearance or sale items (if specifically mentioned as final sale)
- Custom or personalized items
3. How to Request a Return
To initiate a return, please follow these steps:
- Contact our support team at 📧 [email protected] within 7 days of delivery.
- Provide your order number, reason for return, and photo evidence if the product is damaged or incorrect.
- Once approved, we will provide instructions on how to return the item.
- You are responsible for the shipping costs of returning the item unless it was a defective or incorrect item sent by us.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your return.
- If your return is approved, your refund will be processed.
- As we offer Cash on Delivery only.
Please allow 7-14 business days for the refund process after approval.
5. Exchanges
We only replace items if they are defective or damaged upon delivery.
- If you need to exchange it for the same item, contact us at 📧 [email protected] with your order details and issue.
- Exchanges are subject to product availability.
6. Cancellations
- You can cancel your order before it is shipped.
- Once an item has been shipped, it can only be returned following our Return Policy guidelines.
7. Contact Information
If you have any questions about returns, refunds, or exchanges, contact us:
📧 [email protected]