At Ellie Coastal, we are committed to delivering your Camping Gear, Fishing Gear, and Hiking Gear as quickly and efficiently as possible. Below you’ll find all the important details regarding our shipping process.

1. Where We Ship

Ellie Coastal ships worldwide. No matter where you are located, we strive to get your gear to your doorstep.

2. Processing Time

  • All orders are processed within 2-3 business days after order confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

3. Delivery Timeframe

  • Domestic Deliveries: Estimated delivery time is 5-10 business days from the date of shipping.
  • International Deliveries: Estimated delivery time is 10-20 business days from the date of shipping.
    Delivery times may vary based on your location, customs processing, and courier service.

4. Delivery Method

  • We offer Cash on Delivery as our sole payment method.
  • Orders are delivered by our trusted third-party logistics partners.

5. Shipping Charges

  • Domestic Orders: Standard shipping charges may apply and will be calculated at checkout.
  • International Orders: Shipping fees depend on the destination country and will be calculated at checkout.
  • We may offer free shipping promotions, which will be clearly mentioned on our website or during special offers.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number (if applicable). You can track your order’s status through our courier partner’s website.

7. Failed Deliveries

  • If the delivery attempt fails due to customer unavailability or incorrect shipping information, our courier will attempt up to two more deliveries.
  • After multiple failed attempts, the order may be returned to us. You will need to contact us to arrange re-delivery, and additional shipping charges may apply.

8. Customs, Duties & Taxes (International Orders)

  • International shipments may be subject to customs duties and taxes imposed by the destination country.
  • These charges are the responsibility of the recipient. Ellie Coastal is not responsible for delays caused by customs clearance processes.

9. Delivery Delays

Delays may occur due to:

  • Natural disasters
  • Customs clearance issues
  • Holiday seasons
  • Courier service disruptions
    We appreciate your patience in such situations and assure you we’ll do our best to expedite deliveries.

10. Damaged or Lost Packages

  • If your package is damaged upon delivery, please notify the delivery agent immediately and contact us at 📧 [email protected] with photos of the damaged package/product.
  • In the case of lost packages, contact us within 7 days of the expected delivery date. We will work with the courier to resolve the issue.

11. Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please reach out to us:
📧 [email protected]